Value-first discovery
Frames business pain, customer journeys, stakeholders, risk and success measures before proposing a technology path.
Enterprise APACApplication profile · AI Pre-Sales Engineer · Sydney
Turn AI possibility into enterprise proof.
Rex Joseph Piloton is an APAC presales leader and customer-facing AI practitioner who translates complex CX problems into compelling demos, rapid proofs of concept, production-minded architectures, and measurable business outcomes.
Singapore Permanent ResidentAPAC customer coverageSydney opportunity conversation welcomed
02 / Role fit
01 / DISCOVER
02 / DEMONSTRATE
03 / PROTOTYPE
04 / ARCHITECT
05 / ADVISE
06 / INFLUENCE
Built for the space between a customer’s ambition and a technical win.
NiCE needs an advisor who can uncover high-value AI opportunities, simplify the architecture, build the proof, and make the value credible to both executives and engineers. That has been the centre of Rex’s career across conversational AI, enterprise CX, SaaS, and professional services.
Tailored demos
Turns discovery into focused demonstrations that make the solution tangible for technical, operational and executive buyers.
Ada · Zendesk · EverbridgeRapid AI POCs
Builds working journeys using agent prompts, APIs, JSON payloads, mock services, tool calls, voice, UI and evaluation scenarios.
Hands-on builderProduction-minded design
Connects channels, orchestration, models, knowledge, CRM, contact-centre platforms, guardrails and human escalation.
Pilot → productionTechnical trust
Explains architecture, security, integrations and trade-offs in business language while holding credibility with engineering teams.
C-level to APIField-to-product loop
Brings structured market feedback to Product and Engineering and converts repeatable learning into demos, playbooks and enablement.
Builder + multiplier20+years across engineering, services and presales
1→5APAC solution engineering team growth at Everbridge
+8%deal closure improvement through Project Uplift
APACregional enterprise customer and GTM leadership
Recent build evidence
Not just a deck about AI. A working voice-agent system.
For an enterprise voice-AI evaluation, Rex built a complete airline recovery experience: a multilingual voice agent, API-driven rebooking tools, live journey visualization, human handoff with context, deterministic test scenarios and a release-readiness dashboard.
01
Customer journeySame-day cancelled-flight recovery with seat retention and explicit confirmation.
02
Tool orchestrationWebhook APIs for flight options, seat maps, rebooking and loyalty-account handoff.
03
Experience layerReal-time transcript, live workflow state, seat visualization and agent-action evidence.
04
Evaluation disciplineHappy paths, tool failures, wrong-seat rejection, confirmation controls and Taglish continuity.
03 / Interactive POC lab
A presales motion buyers can follow—and engineering can trust.
Select a stage to see how Rex develops an enterprise AI opportunity from a business conversation into a technically credible, measurable proof.
Discovery output
VALUE HYPOTHESISFind the workflow worth automating.
Align on the customer journey, decision-makers, operational constraints and the measurable outcome before selecting models or drawing architecture.
InputCustomer friction
High-volume, costly or inconsistent service moments.
MethodDiscovery map
Journey, systems, data, risk, stakeholders and constraints.
OutputBusiness case
A prioritized use case with value and acceptance criteria.
Presales artifact: Discovery brief, value hypothesis and success scorecard.
Business first
04 / Solution thinking
From conversation to resolution—across the enterprise.
Rex can frame the end-to-end system without losing the customer in a wall of boxes: where the interaction begins, how the agent reasons, what knowledge it trusts, which action it takes, how risk is controlled, and when a human enters.
EngagementVoice + digital
Telephony, chat, messaging, web and mobile customer journeys.
NiCE CognigyAI agent
Intent, dialog, reasoning, context, policy and experience orchestration.
GroundingKnowledge + RAG
Enterprise content, retrieval, semantic search and governed answers.
ActionTools + APIs
CRM, order, booking, identity, workflow and system-of-record actions.
AssuranceEvaluate + improve
Outcome metrics, quality tests, latency, cost, safety and human handoff.
GuardrailsAuthenticationObservabilityData privacyFailure recoveryHuman escalationROI measurement
05 / Relevant experience
A career built at the intersection of customer, technology and growth.
The through-line is consistent: understand the problem, earn technical confidence, make value visible, and leave the customer and field team stronger.
Senior Solutions Consultant
Ada · Singapore / APAC
- Founding APAC presales practitioner for an AI-powered customer experience platform.
- Leads discovery, tailored demonstrations, architecture discussions and proofs of concept with enterprise and digital-first brands.
- Translates customer requirements into agent designs, integrations and measurable automation outcomes.
- Builds multilingual and voice-AI evaluation experiences with APIs, tool orchestration and production-readiness testing.
Principal Pre-Sales Engineer
Everbridge · APAC
- Owned technical strategy for enterprise and government opportunities across mission-critical communications, risk intelligence and SaaS.
- Grew the APAC solution engineering team from one to five and developed repeatable field practices through Project Uplift.
- Contributed to an eight-percent improvement in closure rate and supported the region’s largest CEM Suite opportunity.
Principal Solutions Consultant
AI Rudder · Global / APAC
- Designed conversational-AI strategies, demonstrations and POCs for enterprise customers.
- Led executive workshops and technical deep dives across multilingual voice automation, integration and deployment.
- Connected field requirements to Product and Engineering to improve scalability and customer fit.
Senior Solutions Consultant, Enterprise APAC
Zendesk · Singapore
- Led discovery, customized demos, POCs and API/integration discussions for complex enterprise CX opportunities.
- Advised customer executives on omnichannel service transformation, automation and operating-model improvements.
- Created reusable demos and enablement assets used by regional teams.
Director, Sales Engineering — APAC
Kasisto · Conversational AI for Banking
- Led technical selling for an enterprise conversational-AI platform serving regulated financial institutions.
- Scoped product demonstrations, pilots and deployment architectures across channels, languages, security and compliance.
Head of Pre-Sales & Technical Services — SEA
Experian
- Led regional presales and technical services across Indonesia, Vietnam and Thailand.
- Combined solution consulting, customer delivery and team development to accelerate market growth.
Engineering → Professional Services → Solutions Consulting
Accenture · Netop · MAS · BAE Systems · Thomson Reuters
- Built the technical foundation in software engineering, regulated-industry platforms, integrations and enterprise delivery.
- Progressed from implementation and consulting into customer-facing solution leadership.
06 / Cover letter
Dear NiCE Cognigy team,
The strongest AI presales work does more than explain what a platform can do. It identifies the customer journey that matters, connects it to a measurable business outcome, and builds enough working evidence for buyers, engineers and operators to believe the path to production.
That is the work I have built my career around. At Ada, I am one of the founding presales practitioners in APAC, leading enterprise discovery, tailored demonstrations, architecture conversations and proofs of concept for customer-facing AI. Before Ada, I led complex opportunities and strengthened regional solution-engineering capability at Everbridge, AI Rudder, Zendesk, Kasisto and Experian.
I am especially drawn to this role because NiCE Cognigy brings agentic AI into the environment where I have spent much of my career: enterprise customer experience and contact centres. The opportunity is not simply to demonstrate an AI agent. It is to show how that agent can reason within guardrails, retrieve trusted knowledge, take action through enterprise systems, recover safely, collaborate with humans and generate measurable operational value.
My recent voice-agent build reflects how I approach that challenge. I developed the conversation, mocked the required services, connected webhook tools, visualized the agent’s actions, designed multilingual behavior, created deterministic evaluation scenarios and translated the technical work into a concise business narrative. I would bring that same builder mindset to NiCE’s discovery calls, demos, POCs and customer architecture conversations.
I am based in Singapore and hold Singapore Permanent Residency, with extensive customer and GTM experience across APAC. I would welcome a conversation about how I could support the Sydney team and NiCE Cognigy’s broader regional growth.
Thank you for exploring this application.
Rex Joseph PilotonPre-Sales Leader · AI Solution Consultant · Singapore
01 / Interactive voice profile
Ask the questions a hiring manager would ask.
Ask naturally, use the microphone, and hear the answer spoken back. OpenAI powers the evidence-grounded conversation and transcription; ElevenLabs provides the generated voice.
Ask Rex’s applicationOpenAI conversation · ElevenLabs voice · career evidence
CONNECTING
Voice AI is readyVoice replies are on
Checking OpenAI and ElevenLabs connections…
Independent candidate demonstration. NiCE and Cognigy do not endorse or operate this site.
Ready to turn the next AI opportunity into proof?
Rex is based in Singapore and available for a conversation with NiCE Cognigy’s APAC leadership.